Your Rights & Responsibilities at KIMS
We believe in respectful, transparent, and patient-centered care. To help you understand what you can expect from us—and how to be a partner in your care—here are your key rights and responsibilities.
Patient Rights
Right to Proper Medical Care
You are entitled to timely, accurate, and effective medical treatment whenever you need it. :contentReference[oaicite:1]{index=1}
Right to Information & Informed Consent
You can expect clear explanations of your diagnosis, treatment plan, risks, cost, and alternatives before giving your consent.
Right to Privacy & Confidentiality
Your medical records and personal health information are protected and will not be shared without your permission.
Right to Respectful & Fair Care
You will be treated with dignity, respect, and without any discrimination of any kind.
Right to Second Opinion & Refusal of Treatment
You may seek a second opinion or decline treatment after being fully informed of the risks.
Right to Complain & Receive Feedback
You can submit complaints or suggestions via our lobby manager or feedback boxes—and we promise to respond.
Patient Responsibilities
- Provide complete and accurate personal and medical information to assist in your care.
- Respect hospital rules, staff instructions, and fellow patients’ comfort.
- Follow the treatment plan and inform staff immediately of any concerns or side-effects.
- Fulfil financial obligations promptly for a smooth discharge process.
- Ensure the safety of your personal belongings; the hospital isn’t responsible for loss or theft.
- Provide feedback and help us improve our services when asked.
Common Questions
How can I file feedback or a complaint?
Speak to our lobby manager or drop your feedback in the suggestion boxes across the hospital. We review all submissions diligently.
Can I refuse treatment after it has started?
Yes—patients have the right to refuse treatment at any time after being fully informed of the implications.
Who decides if I can seek a second opinion?
As a patient, you’re entitled to seek another medical opinion at any stage. Please inform our staff and we’ll assist in coordination.